Returns & Refunds

Changed your mind? No problem. Our easy returns policy means that you can return any item up to 14 working days from purchase subject to the following:

  1. The item being returned must be unused, not damaged and in a saleable condition
  2. The item must be returned in original packaging
  3. The item must be returned to us within 14 working days of purchase
  4. Due to hygiene reasons, wigs, SFX makeup, face paint, teeth, fangs, eye accessories, tights and underwear must be returned unopened and unused with the tamper seals in place (if tamper seals are provided).

To return an item, complete the returns form on your delivery note and enclose it with your parcel.

We recommend using a traceable service offering proof of delivery such as Royal Mail Signed For 1st Class. We cannot be held responsible if anything is lost, stolen or damaged in transit when returning your item. does not pay for return delivery.

Refunds will be made to the card that was used for the original purchase and are processed as soon as possible (usually within 3-5 days of receipt). Please note your bank/credit card provider can take up to five working days to credit your account after we have notified them of a refund.

None of the above affects your statutory rights.