fancydress.com

Frequently Asked Questions

Just in case you can't quite find the information you're looking for on our website we've compiled a list of common questions our customers ask.

If we still haven't answered your question, please don't hesitate to contact us here.

Delivery Information

We offer a variety of delivery options, such as next day delivery and free standard delivery when you spend over £50. Please click here to see all of our UK and overseas delivery options.

Do you have stores I can visit?

Fancydress.com is online only and doesn't have any stores. However, our sister company Angels Fancy Dress have two stores in central and North London. Check out the stores page here for more information.

Can I hire costumes from Fancydress.com?

Costume rental and hire services are no longer available on Fancydress.com. If you are interested in hiring a costume for your next party then check out our sister site, Angels Fancy Dress, for the Europe's biggest range of costumes available to hire. View our hire page for more details.

Payment Options

Fancydress.com accepts the following methods of payment: PayPal, Visa, Visa Delta, Visa Electron, MasterCard, Maestro (Switch), Solo and American Express. We no longer accept payment by cheques.

Are your children's costumes CE tested?

We only ever stock CE tested children's costumes and conform to the most rigorous flammability requirements of European Standard EN71-2. All of our fancy dress for children complies with the European health, safety and environmental protection legislation. Fancydress.com fully supports all Government safety guidelines and initiatives for costume and clothing.

I'd like to return an item for a refund, how can I do this?

If you are not completely satisfied with your purchase from Fancydress.com, please view our Returns Policy for instructions on how to return an item. Alternatively, you can contact us on +44 (0)20 8732 8854 or email information@fancydresssupport.com for more information..

I'd like to cancel my order, how can I do this?

If you wish to cancel or amend an order before it has been shipped then please contact our customer service team on +44 (0)20 8732 8854 as soon as possible.

Once an order has been shipped we are unable to cancel it. You will need to wait for your order to be delivered and then follow our Returns Policy for a refund. Please note that delivery costs will not be refunded.

How can I track my delivery?

You can track the location of your delivery in My Account. Alternatively, you can use the order number provided on your confirmation email to track your purchase directly through the couriers external website. For further information please contact us on +44 (0)20 8732 8854

Eye Accessories: Is there more I need to know?

These are NOT intended to correct any defect of sight and are intended only for cosmetic use. It is essential that you read and understand the instructions supplied with the package before using these accessories.
 
By purchasing Eye Accessories from us you are agreeing that:
 
You do not suffer from any of the following:

  • Any Eye Infections (e.g. Conjunctivitis)
  • Any Corneal Condition (e.g. Keratitis)
  • Any allergic eye conditions (e.g. Hay Fever)
  • Any Chronic eye conditions (e.g. Glaucoma)

That you intend to use the Eye Accessories for cosmetic colour change purposes and not to correct any defect of sight or refractive error.
 
That you will read the instructions clearly and follow the guide for safe wearing, removal and care of your new colour eye accessories
 
That you will immediately remove your colour eye accessories if you experience any undue irritation, discomfort, excess watering or redness of eye
 
If you have any issues please contact the manufacturers helpline 01507463320
 
That you understand the need for regular periodic check-ups with an eye care practitioner
 
That you are over the age of 18
 
You understand and acknowledge that Edit Colour Eye Accessories are not classified as medical devices are are governed by the EU Cosmetics Ophthalmologist, they are only considered suitable for those with normal healthy eyes who can confirm all 7 statements above to be true and accurate.
 
 
IMPORTANT - If you are in any doubt what so ever as to whether Edit Colour Eye Accessories are suitable for you please consult your own medical or eye care practitioner.
 

Privacy & Cookie Policies

Any information that you supply to Fancydress.com will be treated by us as confidential. Our site is secure and we NEVER supply or sell customer information to third party sites (other than clearing payments with credit card companies etc.) Click here to view our full Privacy Policy. For our Cookie Policy please click here.