Frequently Asked Questions

The information provided here is designed to help you get the best out of the World's best fancy dress site. If you still have a question, please contact us.

Delivery Information

Please click here for all our delivery information

Can I visit Angels in person?

You can see a massive range of products in our Shaftesbury Avenue shop from Monday, Tuesday, Thursday and Friday 9.30am - 5.30pm, late night on Wednesday 10.30am - 7.00pm. Opening times are subject to alteration over the Halloween, Christmas and New Year periods - please check our Shaftesbury Avenue opening hours. If you are hiring a costume you need to be in our shop one hour before closing. See what the stars of film and TV have to say about us in our Visitors Book: you'll be amazed at who visits us!
Our standard hours at our Hendon Outlet are Monday, Tuesday, Wednesday and Friday 9.30am - 5.30pm, late night on Thursday 10.30am - 7.00pm and Saturday 10.00am to 5.00pm. Opening times are subject to alteration over the Halloween, Christmas and New Year periods - please check our Hendon Outlet opening hours
Not all items on this site are stocked in our stores, hire costumes are only available at Shaftesbury Avenue.

Can I rent a costume online?

No, we have so many costumes, we suggest you come in and have fun trying them on or just have a look. The costumes for hire shown are examples taken from our vast stock and are a fun way of giving you ideas; they are generally all available to hire subject to size and availability. When you rent a costume from Angels you have to read and agree to our full terms & conditions. Which can be seen here Terms and Conditions of Hire.

How can I pay for goods and services over the web?

We accept Visa, Visa Delta, Visa Electron, MasterCard, Maestro (Switch), Solo and American Express. Like any other shop we require full payment for all purchase and transport costs before goods can be released. This is important where the delivery charges are not standard: see Delivery Options.

Can I pay by cheque?

We accept company and personal cheques. These will need to be cleared before we dispatch the goods: this usually takes a minimum of three working days. Please do not send cash for mail order purchases.

What about product variations?

Because of our large range and the nature of our product, we cannot guarantee that all items are immediately available. We will let you know if any of the items you have ordered are not in stock. Because of the type of products we offer, there can be minor variations in colour and style. This does not affect your statutory rights.

Are your children's costumes safe?

Unlike many types of children's clothing, the manufacturers of our children's costumes conform to the more rigorous flammability requirements of European Standard EN71-2. We welcome and will support all future Government safety guidelines and initiatives.

How would I go about returning goods?

You may return any item from your order as long as you follow our returns policy, in our terms and conditions.

How would I go about cancelling an order?

You have the right to cancel an order but we will not refund the packing and postage charges if the goods have already been processed for shipping. Please refer to our Returns policy above.

Because of the nature of our operation and the volume of emails we receive, we recommend that instructions for cancellation are made by fax on 020 8732 8875 as early in the day as possible. If you are unable to fax us we may not be able to read your email before your order has been processed. Please note we usually process orders from 8.00am during normal working days and your communication may reach us after we have processed your order.

All instructions to cancel must be clear and quote the acknowledgement number on the email you have received at the time you placed your order.

Eye Accessories: Is there more I need to know?

These are NOT intended to correct any defect of sight and are intended only for cosmetic use. It is essential that you read and understand the instructions supplied with the package before using these accessories.
By purchasing Eye Accessories from us you are agreeing that:
You do not suffer from any of the following:

  • Any Eye Infections (e.g. Conjunctivitis)
  • Any Corneal Condition (e.g. Keratitis)
  • Any allergic eye conditions (e.g. Hay Fever)
  • Any Chronic eye conditions (e.g. Glaucoma)

That you intend to use the Eye Accessories for cosmetic colour change purposes and not to correct any defect of sight or refractive error.
That you will read the instructions clearly and follow the guide for safe wearing, removal and care of your new colour eye accessories
That you will immediately remove your colour eye accessories if you experience any undue irritation, discomfort, excess watering or redness of eye
If you have any issues please contact the manufacturers helpline 01507463320
That you understand the need for regular periodic check-ups with an eye care practitioner
That you are over the age of 18
You understand and acknowledge that Edit Colour Eye Accessories are not classified as medical devices are are governed by the EU Cosmetics Ophthalmologist, they are only considered suitable for those with normal healthy eyes who can confirm all 7 statements above to be true and accurate.
IMPORTANT - If you are in any doubt what so ever as to whether Edit Colour Eye Accessories are suitable for you please consult your own medical or eye care practitioner.