UK Mainland & BFPO Delivery Options
There are 5 UK delivery/pick up options on orders.
The British Forces Post Office (BFPO)
is an agency that provides a postal service to HM Forces, separate from
that provided by Royal Mail in the United Kingdom. BFPO addresses are
used for the delivery of mail in the UK and around the world.
1 Standard Delivery
Our delivery charge for orders up to £70.00 placed before 12.00 noon Monday to Thursday is £5.50 via DHL or Royal Mail;
this is a guaranteed next day delivery service. We normally dispatch
your orders within 24 hours of receipt but it may take up to 2 days at
busy times. Our web dispatch team do not work on Saturdays, Sundays or
Bank Holidays; this means we do not ship on these days.
2 Free Delivery
Orders over £70.00 are delivered FREE OF CHARGE via our Standard Delivery Service (see above).
3 Same Day Pick, Pack & Post - via DHL or Royal Mail Guaranteed Next Day Delivery
The charge for this service is £9.50 on orders under £70. However if you spend more than £70 the charge for this service is only £4, this service is sent via DHL or Royal Mail Next Day Delivery
posted the same day you place your order as long as it is before 2.00pm
Monday to Thursday (due to arrive the next working day). Friday orders
received before 2pm will be processed and posted same day but may not
arrive until Monday.
4 Small Order Charge is £2.75 via first class Royal Mail Recorded Delivery
For orders less than £10.00 we offer a small order service of £2.75. Dispatch is by first class Royal Mail
post recorded delivery. This is not a next day service and can take up
to 3 to 5 working days to arrive. (Please note 3-5 working days: Bank
Holidays, Weekends and other closed days are excluded).
5 Pick Up from our shop at 119 Shaftesbury Avenue
Our
shop is located in Central London. By selecting the pick up option for
this service, your order will be processed and delivered to our shop
for collection. Your order will be ready for collection 24 hours after you have received an email from us headed order collection notification.
Please note that all pickups must be paid for via our website. Please
check your email to confirm goods are available for pickup.
Please note that it is not possible to return items purchased from our website to our Shaftesbury Avenue Shop. You must follow our returns policy and return goods by post.
6 Telephone orders
There is a £4.50 fee for orders processed by telephone
(not including delivery charge). If you need assistance placing your
order by telephone please phone 0845 054 8854 (Low-call), Our operators
are properly trained and will be able to assist you in your choices.
This service is available during office hours Monday to Friday 9:00am
to 5:00pm. Please note the offices are closed on all UK Public Holidays.
Deliveries
are subject to stock availability. If we have a problem with your order
such as unavailability of an item we will call you. If you are
unavailable we will send you an email telling you what action we are
taking.
Our
delivery methods allow full trace of your shipment from dispatch until
delivered and signed for by you. We use a number of carriers to
safeguard delivery to you. Whatever method we use will always require a
signature on arrival. Our charges to you cover all postage packing and
insurance up to the value of the goods you are buying.
These
details are for UK mainland only: customers overseas will be contacted
with any additional charges BEFORE we accept your order; please see
below for all overseas orders.
Overseas Orders
BFPO
Please select a UK delivery option, either reduced, standard or our Same Day Pick Pack and Post option. Please ensure you quote the BFPO post code (with the text ‘BFPO’ within the post code).
Europe
Major cities in Europe should allow at least 7 days extra for delivery once the order has been processed and confirmed as shipped. On receipt of your order we will advise you as soon as possible of the best method for shipping your order. Please allow time for us to calculate the best shipping route and for you to confirm acceptance of the charges.
International
All international destinations including the USA & Canada can expect deliveries to take at least 7 days once the order has been processed and confirmed as shipped. On receipt of your order we will advise you as soon as possible of the best method for shipping your order. Please allow time for us to calculate the best shipping route and for you to confirm acceptance of the charges. Additional taxes and customs charges are the responsibility of the customer.
We cannot guarantee delivery dates for overseas delivery dates as they are subject to customs clearance in the destination country.
Please appreciate that prices to all parts of the world are not the same and although we try to keep the price as low as possible, remote destinations or heavy consignments will increase the cost. Please feel free to place your order and we will let you know if there is any problem.
