The information provided here is designed to help you get the best out of the World's best fancy dress site. If you still have a question, please CONTACT ANGELS
Delivery Information
Please click here for all our delivery information
Visit Angels in person
You can see a massive range of products in our shop from Monday, Tuesday, Thursday and Friday 9.30am - 5.30pm, late night on Wednesday 10.30am - 7.00pm. Opening times are subject to alteration over the Halloween, Christmas and New Year periods - please check our OPENING HOURS. If you are hiring a costume you need to be in our shop one hour before closing. See what the stars of film and TV have to say about us in our VISITORS BOOK: you'll be amazed at who visits us!
Can I rent a costume online?
No, we have so many costumes, we suggest you come in and have fun trying them on or just have a look. The costumes for hire shown are examples taken from our vast stock and are a fun way of giving you ideas; they are generally all available to hire subject to size and availability. When you rent a costume from Angels you have to read and agree to our full terms & conditions. Which can be seen here [ TERMS AND CONDITION OF HIRE ]
How can I pay for goods and services over the web?
We accept Visa, Visa Delta, Visa Electron, MasterCard, Maestro (Switch), Solo and American Express. Like any other shop we require full payment for all purchase and transport costs before goods can be released. This is important where the delivery charges are not standard: see DELIVERY OPTIONS.
Paying by Cheque
We accept company and personal cheques. If you wish to pay by personal cheque this will need to be cleared before we dispatch the goods, this usually takes a minimum of three working days. Please do not send cash for mail order purchases.
We may use Equifax Cheque Services, a division of Equifax plc, to guarantee your cheque. We may pass them details of your cheque. If your cheque is subsequently returned unpaid, we will inform Equifax Cheque Services and also provide them with your name and address. Equifax Cheque Services will record this information and use it to decide whether to guarantee your present and future cheques. Equifax Cheque Services may share their information with their Credit Reference division and the subscribers to their Credit Reference division in order to:
- evaluate applications for credit made by your Company or, if not acting on behalf of a company, by you and family members of your household
- manage credit facilities held by your Company or, if not acting on behalf of a company, by you and family members of your household
- contact you to recover any debt owed and to prevent fraud.
Product Variations
Because of our large range and the nature of our product, we cannot guarantee that all items are immediately available. We will let you know if any of the items you have ordered are not in stock. Because of the type of products we offer, there can be minor variations in colour and style. This does not affect your statutory rights.
Returns policy
You may return any purchase made over the web to us subject to the following:
- Items must be returned unused, with all original packing material within 14 days of purchase
- Items must be unused and in a saleable condition
- Items such as makeup, teeth or underwear must be returned unopened and unused and the tamper seals are in place where tamper seals are provided
Refunds will be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid. In the case of cheque payment a cheque will be issued payable to the original customer You must follow our instructions for returning goods (see below).
Please note that it is not possible to return items purchased from our website to our Shaftesbury Avenue Shop. You must follow our returns policy and return goods by post.
Instructions for Returning Goods
Before returning anything you must contact us and we will give you a Goods Returns Number. This number must be included with the returned items otherwise we will be unable to process them.
Include the delivery note or a copy of your email invoice with the goods Send the goods in appropriate packaging.
Your rights to cancel
You have the right to cancel an order but we will not refund the packing and postage charges if the goods have already been processed for shipping. Please refer to our Returns policy above.
Because of the nature of our operation and the volume of emails we receive, we recommend that instructions for cancellation are made by fax on 020 8732 8875 as early in the day as possible. If you are unable to fax us we may not be able to read your email before your order has been processed. Please note we usually process orders from 8.00am during normal working days and your communication may reach us after we have processed your order.
All instructions to cancel must be clear and quote the acknowledgement number on the email you have received at the time you placed your order.
Privacy Policy
Any information that you supply to Angels Fancy Dress will be treated by us as confidential. Our site is secure and Angels Fancy Dress NEVER supplies lists of addresses or any other information to a third party (other than clearing payments with credit card companies etc.)
If you would like to be kept up to date about special promotions and new products on our site please sign up to our NEWSLETTER.
Security
Angels Fancy Dress is a secure site, depending on how your web-browser is configured you should find a padlock displayed. Rest assured we never hand your details on to anyone.
Cookies
As with the majority of sites we use Cookies to make our site better and quicker. Cookies are pieces of information like your username and the current date and time, and are stored on your computer allowing us to identify users who have previously registered or visited us.
If you have any questions or need any clarification on any of the above please do CONTACT ANGELS
You may view our Terms and Conditions of Sale by clicking on the link.
Copyright Information
This site and the images on it are copyright to Morris Angel and Son Limited and our suppliers and licence holders. All rights are reserved. Any links to this site should be requested in writing CONTACT ANGELS
Oscar® is a copyrighted property of the Academy of Motion Picture Arts and Sciences. This site is neither endorsed by nor affiliated with the Academy of Motion Picture Arts and Sciences.
BAFTA® is a copyrighted property of British Academy of Film and Television Arts. This site is neither endorsed by nor affiliated with the British Academy of Film and Television Arts. The BAFTA mask is based on a design by Mitzi Cunliffe.
Registered Office
Our registered office is at Angels Fancy Dress, 119 Shaftesbury Avenue, London, WC2H 8AE
Registered in England No:146423. VAT no. GB 238 9645 18
