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The information provided here is designed to help you get the best out of the World's best fancy dress site. If you still have a question, please CONTACT ANGELS.

UK Mainland & BFPO Delivery Options
There are 5 UK delivery/pick up options on orders.
The British Forces Post Office (BFPO) is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail in the United Kingdom. BFPO addresses are used for the delivery of mail in the UK and around the world.

1 Standard Delivery
Our delivery charge for orders up to £70.00 placed before 12.00 noon Monday to Thursday is £5.50 via DHL or Royal Mail; this is a guaranteed next day delivery service. We normally dispatch your orders within 24 hours of receipt but it may take up to 2 days at busy times. Our web dispatch team do not work on Saturdays, Sundays or Bank Holidays; this means we do not ship on these days.

2 Free Delivery
Orders over £70.00 are delivered FREE OF CHARGE via our Standard Delivery Service (see above).

3 Same Day Pick, Pack & Post - via DHL or Royal Mail Guaranteed Next Day Delivery
The charge for this service is £9.50 on orders under £70. However if you spend more than £70 the charge for this service is only £4, this service is sent via DHL or Royal Mail Next Day Delivery posted the same day you place your order as long as it is before 2.00pm Monday to Thursday (due to arrive the next working day). Friday orders received before 2pm will be processed and posted same day but may not arrive until Monday.
 
4 Small Order Charge is £2.75 via first class Royal Mail Recorded Delivery
For orders less than £10.00 we offer a small order service of £2.75. Dispatch is by first class Royal Mail post recorded delivery. This is not a next day service and can take up to 3 to 5 working days to arrive. (Please note 3-5 working days: Bank Holidays, Weekends and other closed days are excluded).

5 Pick Up from our shop at 119 Shaftesbury Avenue
Our shop is located in Central London. By selecting the pick up option for this service, your order will be processed and delivered to our shop for collection. Your order will be ready for collection 24 hours after you have received an email from us headed order collection notification. Please note that all pickups must be paid for via our website. Please check your email to confirm goods are available for pickup.

Please note that it is not possible to return items purchased from our website to our Shaftesbury Avenue Shop. You must follow our returns policy and return goods by post.

6 Telephone orders
There is a £4.50 fee for orders processed by telephone (not including delivery charge). If you need assistance placing your order by telephone please phone 0845 054 8854 (Low-call), Our operators are properly trained and will be able to assist you in your choices. This service is available during office hours Monday to Friday 9:00am to 5:00pm. Please note the offices are closed on all UK Public Holidays.

Deliveries are subject to stock availability. If we have a problem with your order such as unavailability of an item we will call you. If you are unavailable we will send you an email telling you what action we are taking.

Our delivery methods allow full trace of your shipment from dispatch until delivered and signed for by you. We use a number of carriers to safeguard delivery to you. Whatever method we use will always require a signature on arrival. Our charges to you cover all postage packing and insurance up to the value of the goods you are buying.

These details are for UK mainland only: customers overseas will be contacted with any additional charges BEFORE we accept your order; please see below for all overseas orders.

Overseas Orders

BFPO
Please select a UK delivery option, either reduced, standard or our Same Day Pick Pack and Post option. Please ensure you quote the BFPO post code (with the text ‘BFPO’ within the post code).

Europe
Major cities in Europe should allow at least 7 days extra for delivery once the order has been processed and confirmed as shipped. On receipt of your order we will advise you as soon as possible of the best method for shipping your order. Please allow time for us to calculate the best shipping route and for you to confirm acceptance of the charges.

International
All international destinations including the USA & Canada can expect deliveries to take at least 7 days once the order has been processed and confirmed as shipped. On receipt of your order we will advise you as soon as possible of the best method for shipping your order. Please allow time for us to calculate the best shipping route and for you to confirm acceptance of the charges. Additional taxes and customs charges are the responsibility of the customer.

We cannot guarantee delivery dates for overseas delivery dates as they are subject to customs clearance in the destination country.

Please appreciate that prices to all parts of the world are not the same and although we try to keep the price as low as possible, remote destinations or heavy consignments will increase the cost. Please feel free to place your order and we will let you know if there is any problem.

Visit Angels in person 
You can see a massive range of products in our shop from Monday, Tuesday, Thursday and Friday 9.30am - 5.30pm, late night on Wednesday 10.30am - 7.00pm. Opening times are subject to alteration over the Halloween, Christmas and New Year periods - please check our OPENING HOURS. If you are hiring a costume you need to be in our shop one hour before closing. See what the stars of film and TV have to say about us in our VISITORS BOOK: you'll be amazed at who visits us!

Can I rent a costume online?
No, we have so many costumes, we suggest you come in and have fun trying them on or just have a look. The costumes for hire shown are examples taken from our vast stock and are a fun way of giving you ideas; they are generally all available to hire subject to size and availability. When you rent a costume from Angels you have to read and agree to our full terms & conditions. We can show them to you now - TERMS & CONDITIONS OF HIRE.

How can I pay for goods and services over the web?
We accept Visa, Visa Delta, Visa Electron, MasterCard, Maestro (Switch), Solo and American Express. Like any other shop we require full payment for all purchase and transport costs before goods can be released. This is important where the delivery charges are not standard: see DELIVERY OPTIONS.

Paying by Cheque
We accept company and personal cheques. If you wish to pay by personal cheque this will need to be cleared before we dispatch the goods, this usually takes a minimum of three working days. Please do not send cash for mail order purchases.

We may use Equifax Cheque Services, a division of Equifax plc, to guarantee your cheque. We may pass them details of your cheque. If your cheque is subsequently returned unpaid, we will inform Equifax Cheque Services and also provide them with your name and address. Equifax Cheque Services will record this information and use it to decide whether to guarantee your present and future cheques. Equifax Cheque Services may share their information with their Credit Reference division and the subscribers to their Credit Reference division in order to:
  • evaluate applications for credit made by your Company or, if not acting on behalf of a company, by you and family members of your household
  • manage credit facilities held by your Company or, if not acting on behalf of a company, by you and family members of your household
  • contact you to recover any debt owed and to prevent fraud.

Product Variations
Because of our large range and the nature of our product, we cannot guarantee that all items are immediately available. We will let you know if any of the items you have ordered are not in stock. Because of the type of products we offer, there can be minor variations in colour and style. This does not affect your statutory rights.

Returns policy
You may return any purchase made over the web to us subject to the following:
  • Items must be returned unused, with all original packing material within 14 days of purchase
  • Items must be unused and in a saleable condition
  • Items such as makeup, teeth or underwear must be returned unopened and unused and the tamper seals are in place where tamper seals are provided
We do not refund shipping costs: it is your responsibility to return items to us; we recommend recorded delivery or Royal Mail special delivery Angels cannot be held responsible for loss or damage to goods whilst they are being returned.

Refunds will be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid. In the case of cheque payment a cheque will be issued payable to the original customer You must follow our instructions for returning goods (see below).

Please note that it is not possible to return items purchased from our website to our Shaftesbury Avenue Shop. You must follow our returns policy and return goods by post.

Instructions for Returning Goods
Before returning anything you must contact us and we will give you a Goods Returns Number. This number must be included with the returned items otherwise we will be unable to process them.

Include the delivery note or a copy of your email invoice with the goods Send the goods in appropriate packaging.

Your rights to cancel
You have the right to cancel an order but we will not refund the packing and postage charges if the goods have already been processed for shipping. Please refer to our Returns policy above.

Because of the nature of our operation and the volume of emails we receive, we recommend that instructions for cancellation are made by fax on 020 8732 8875 as early in the day as possible. If you are unable to fax us we may not be able to read your email before your order has been processed. Please note we usually process orders from 8.00am during normal working days and your communication may reach us after we have processed your order.

All instructions to cancel must be clear and quote the acknowledgement number on the email you have received at the time you placed your order.

Privacy Policy
Any information that you supply to Angels Fancy Dress will be treated by us as confidential. Our site is secure and Angels Fancy Dress NEVER supplies lists of addresses or any other information to a third party (other than clearing payments with credit card companies etc.)

If you would like to be kept up to date about special promotions and new products on our site please sign up to our NEWSLETTER.

Security
Angels Fancy Dress is a secure site, depending on how your web-browser is configured you should find a padlock displayed. Rest assured we never hand your details on to anyone.

Cookies
As with the majority of sites we use Cookies to make our site better and quicker. Cookies are pieces of information like your username and the current date and time, and are stored on your computer allowing us to identify users who have previously registered or visited us.

If you have any questions or need any clarification on any of the above please do CONTACT US

You may view our Terms and Conditions of Sale by clicking on the link.

Copyright Information
This site and the images on it are copyright to Morris Angel and Son Limited and our suppliers and licence holders. All rights are reserved. Any links to this site should be requested in writing CONTACT ANGELS.

Oscar® is a copyrighted property of the Academy of Motion Picture Arts and Sciences. This site is neither endorsed by nor affiliated with the Academy of Motion Picture Arts and Sciences.

BAFTA® is a copyrighted property of British Academy of Film and Television Arts. This site is neither endorsed by nor affiliated with the British Academy of Film and Television Arts. The BAFTA mask is based on a design by Mitzi Cunliffe.

Registered Office
Our registered office is at Angels Fancy Dress, 119 Shaftesbury Avenue, London, WC2H 8AE
Registered in England No:146423. VAT no. GB 238 9645 18
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