There are 5 UK delivery/pick up options on orders.
The British Forces Post Office (BFPO) is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail in the United Kingdom. BFPO addresses are used for the delivery of mail in the UK and around the world.

Deliveries are subject to stock availability. If we have a problem with your order such as unavailability of an item we will call you. If you are unavailable we will send you an email telling you what action we are taking.

Our delivery methods allow full trace of your shipment from dispatch until delivered and signed for by you. We use a number of carriers to safeguard delivery to you. Whatever method we use will always require a signature on arrival. Our charges to you cover all postage packing and insurance up to the value of the goods you are buying.

1 Standard Delivery
Our delivery charge for orders up to £70.00 placed before 12.00 noon Monday to Thursday is £7.99 via DHL or Royal Mail; this is a guaranteed next day delivery service. We normally dispatch your orders within 72 hours of receipt. Our web dispatch team do not work on Saturdays, Sundays or Bank Holidays; this means we do not ship on these days.

2 Free Delivery
UK Orders over £70.00 are delivered FREE OF CHARGE via our Standard Delivery Service (see above).

3 Express Delivery - via DHL or Royal Mail Guaranteed Next Day Delivery
The charge for this service is £11.99. This service is sent via DHL or Royal Mail Next Day Delivery posted the same day you place your order as long as it is before 2.00pm Monday to Thursday (due to arrive the next working day). Friday orders received before 2pm will be processed and posted same day but may not arrive until Monday.

4 Small Order Charge is £4.75 via first class Royal Mail Recorded Delivery
For orders less than £10.00 we offer a small order service of £4.75. Dispatch is by first class Royal Mail post recorded delivery. This is not a next day service and can take up to 3 to 5 working days to arrive. (Please note 3-5 working days: Bank Holidays, Weekends and other closed days are excluded).

5 Pick Up from our shop at 119 Shaftesbury Avenue
The charge for this service is £5.50, our shop is located in Central London. By selecting the pick up option for this service, your order will be processed and delivered to our shop for collection. Your order will be ready for collection 24 hours after you have received an email from us headed order collection notification. Please note that all pickups must be paid for via our website. Please check your email to confirm goods are available for pickup.

Please note that it is not possible to return items purchased from our website to our Shaftesbury Avenue Shop. You must follow our returns policy and return goods by post.

All despatch times are based on stock availability.  While we make every effort to ensure accuracy of stock levels on our website, this is not guaranteed to be 100% correct.

Telephone orders
There is a £4.50 fee for orders processed by telephone (not including delivery charge). If you need assistance placing your order by telephone please phone 0845 054 8854 (Low-call), Our operators are properly trained and will be able to assist you in your choices. This service is available during office hours Monday to Friday 9:00am to 5:00pm. Please note the offices are closed on all UK Public Holidays.

Deliveries are subject to stock availability. If we have a problem with your order such as unavailability of an item we will call you. If you are unavailable we will send you an email telling you what action we are taking.

Our delivery methods allow full trace of your shipment from dispatch until delivered and signed for by you. We use a number of carriers to safeguard delivery to you. Whatever method we use will always require a signature on arrival. Our charges to you cover all postage packing and insurance up to the value of the goods you are buying.

These details are for UK mainland only: customers overseas will be contacted with any additional charges BEFORE we accept your order; please see below for all overseas orders.

Overseas Orders

For all Overseas information please click here

BFPO
Please select a UK delivery option, either reduced, standard or our Same Day Pick Pack and Post option. Please ensure you quote the BFPO post code (with the text ?BFPO? within the post code).